Privacy Policy

Jack Frost Creative Ltd takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service.

This Privacy Policy statement explains the data processing practices of the Jack Frost Ltd. The purpose is to explain how we will use any personal data we collect about you, the rights you have over any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure. We also process personal information to enable us to manage and maintain our accounts. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail at

Information Collected

We collect personally identifiable information about you (your "Data") through:

  • the use of enquiry and registration forms
  • the provision of your details to us either online or offline

The elements of your Data that we collect may include:

  • Name
  • Title
  • School / Organisation name
  • E-mail address

Information for Market Research

We also collect information automatically about your visit to our sites. Please see the Use of Cookies section for more details.

Your Internet Protocol (IP) address, and details of which version of web browser you used.

We use Google Analytics software to collect information about how you use our website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

Google Analytics stores information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site
  • We do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.

What We Do With Your Data

The data we collect we will not:

  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

Use and Disclosure of Personal Information

We use your Data for purposes which may include:

  • providing you with a personalised service
  • processing orders, registrations and enquiries
  • conducting market research surveys
  • providing you with information about us services (providing you agree to receive such information)

We may also use information in aggregate form (so that no individual user is identified):

  • to build up marketing profiles
  • to aid strategic development
  • to audit usage of the site

How Long We Keep Your Personal Data

We will normally retain your data for as long as we continue to market to you or that you are a customer of Jack Frost or until you have requested we delete your information.
We will always retain your personal data in accordance with data protection law and never retain your personal data for longer than is necessary.

We are legally obliged to retain certain types of records, such as records of accounting which in most instances will have to be kept for at least seven years.

Withdrawing Your Consent

You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email you received from us.
You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us

Where Your Data Is Stored

We set up our systems to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.

Our primary data centre is in Leeds (UK), and has in it:

  • All our hosting packages
  • All our Premium Hosting packages
  • Our Virtual Private Servers
  • A majority of our Hybrid Servers
  • Our legacy Dedicated Servers
  • Our stand-alone mailboxes
  • Our Hosted Exchange mailboxes
  • All our direct customer details
  • Client details when required for registration purposes (Domain names, SSL certificates etc.)

SiteDesigner is produced by BaseKit, and they have their own data policy available here.

Our SSL certificates are generated by Starfield Technologies, who have a Privacy Centre here.

Accounting records are securely stored with BCSG Ltd via accounting software system.

Your Rights

You have the right to request:

  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately

You can also:

  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it

Changes To This Policy

We may change this privacy policy. Any changes to this privacy policy will apply to you and your data immediately.